Intense passions, such as anger, anxiety, fear and melancholy feed upon themselves in a cycle that can be broken with training. In Part Two, the nature of emotional intelligence is compared to IQ as a predictor of success in life. Recent research has uncovered how the architecture of the neural pathways affects the interplay of emotions and reason.

The evolutionary development of the brain parallels the human brain, as it grows in the fetus from the primitive brain to the higher functioning parts of the brain. However, in emergencies or situations that arouse intense passions, reason can be short-circuited. The brain attempts to balance emotion and reason to decide on actions. In Part One, Goleman presents the function and process of emotion as it stimulates the body to action and sometimes to over-reaction that he labels 'emotional hijacking'. He presents the physical, chemical and social elements that shape emotional responses.

Citing the scientific studies done on various aspects of emotion and behavior, Goleman builds a strong case for the necessity of learning how to interpret and handle emotions from infancy to adulthood. in brain and behavioral sciences to explain the complex subject of Emotional Intelligence (EI). Daniel Goleman combines his journalism skills with his Ph.D.

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